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AutocheX
Providing Innovative Services and
Products
to the
Collision Repair Industry
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- Customer Satisfaction Indexing
AutocheX Customer Satisfaction Indexing Services
are used by insurers such as USAA, Prudential,Farmers, and CSAA,
and by major industry supplier-providers such as CCC, DuPont,
LANS, SEV Corporation, Thompson PBE, ADP, and Akzo Nobel, and
by over 300 individual shops.
- The Claims Data Base
The AutocheX Automotive Claims Data Base now contains
over 100,000 recent insured and claimant repairs of approximately
150 different insurers. The data includes the make and year of vehicle,
sex, zip code, and insured/claimant status of the vehicle's owner, the
dollar severity of the claim, timeliness (days late, if late) of repair
completion, the customer's reason(s) for choosing the shop, and degree
of satisfaction with the repair, the shop, the agent, and the insurer.
- The AutocheX Directory
The familiar bright-red AutocheX Directory, with full-page detailed
and independently verified data on approximately 1,000 North American collision
repairers, including local location maps, is distributed to approximately 250
auto insurers' claims executives nationally. Many major insurers acknowledge using
the Directory to select collision repairers.
- Financial Management Services
AutocheX Management Services include financial forecasting and analysis
programs, and are currently used by the Automotive Service Association (ASA), DuPont,
the ASAMI/Dupont "Smart Money" program, and over 400 individual auto repairers and
dealerships in the U.S. and Canada. The AutocheX Business First program was
launched in 1995 with virtually all major paint companies. With Ford Motor Company's
Rotunda Division, AutocheX developed the management evaluation criteria and
statistical database for the Ford Body Shop 2000 program, and now operates
the program for over 200 Ford dealers in North America.
Founded by Dennis Kiyohara, AutocheX operates from its own
building in a financial complex at San Mateo, California, approximately 15 minutes from the
San Francisco airport, and from an office in Seattle, Washington.
