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Progressive Named Gomez No. 1 Online Insurance Carrier and 'Best Site For Auto Buyers' for Third Consecutive Quarter

MAYFIELD VILLAGE, Ohio -- Progressive Insurance has announced that its Web site, progressive.com, has received the Gomez(TM) WebStar(TM) Award for Winter 2000, an honor given to e-commerce companies that rank number one in their industry according to Gomez, the Internet quality measurement firm. For the third consecutive quarter, progressive.com ranked number one among the insurance carriers that Gomez analysts evaluated and ranked based on a comprehensive set of 150 objective criteria.

Progressive took top overall honors for the Winter 2000 Internet Insurance Carriers Scorecard(TM) and top honors for Best Site for Auto Buyers. The site also ranked number one in "Ease of Use." Gomez praises personal.progressive.com®, the online customer service center, for providing "best-of-breed functionality for consumers desiring to manage their vehicle insurance policies via the Internet." The Scorecard can be viewed at http://www.gomez.com/ .

"This is great news," said Alan Bauer, Internet Business Leader. "We're committed to providing consumers and customers with an easy-to-use Web site that gives them control over buying and managing their auto insurance. We're pleased to be recognized for this commitment by the industry's experts."

Gomez analysts characterize Progressive's instant online quotes and complete online purchase functionality as a key benefit. Progressive.com is the only Web site that offers consumers instant online rate comparisons for both Allstate and State Farm, whose rates are not yet broadly available anywhere else on the Internet. Consumers can compare rates and buy the Progressive policy instantly online.

Progressive.com was the first auto insurance Web site, the first to offer online auto, boat, motorcycle and RV insurance quoting and comparison rates, first to offer instantaneous online purchase of auto, boat and motorcycle insurance policies and first to offer after-the-sale service. The latest features include a safety section presenting crash-test video and analysis from the Insurance Institute for Highway Safety, shopping tools that help visitors calculate automobile-related costs including buying vs. leasing, loan payments and financing vs. paying cash and a variety of safe driving tips. In September of 2000, Progressive was the first insurance company to develop wireless application protocol (WAP) technology, allowing users of web-enabled cellular phones and hand-held devices wireless access to progressive.com.

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