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Letter to the Editor

Consolidator Group chooses CSi Complete

A consolidator group consisting of ABRA, Gerber, M2, Sterling and True2Form has selected CSi Complete as its CSI (customer satisfaction indexing) vendor. The group represents approximately 170 top quality and volume shops across the nation, and relationships with all major insurers.

"We appreciate the confidence the group has placed in us, and are looking forward to providing a top-notch CSI service and product," said John Webb, Vice President of Marketing for CSi Complete. "With the emphasis we have placed on infrastructure, technology and process-driven programs, this will be a win-win for everyone involved," he added.

Plain City (Columbus) Ohio-based CSi Complete provides CSI to collision repair and automotive insurance clients nationwide. Its focus is on providing management and marketing tools that assist clients in improving customer satisfaction, internal management processes and external marketing efforts.

CSi Complete also works with AutoNation USA and Collision Team of America as well as many independent and multi-shop operators and various insurers.

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