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Letter to the Editor

Mitchell Announces New Functionality at eMitchell.com to Enable "End to End" On-line Collision Repair Claims Processing

SAN DIEGO -- Mitchell International has announced new functionality at eMitchell.com that enables "end to end" on-line processing of collision repair claims from first notice of loss through repair and payment. eMitchell.com is Mitchell's open and interactive Internet workspace and marketplace for the insurance and collision repair industries. With on-line claims processing, users will realize greater efficiencies, reduced cycle times and significant cost savings.

Mitchell is currently setting up pilots of the new claims processing functionality. Companies interested in participating in a pilot or with questions about eMitchell.com can contact Mitchell at ebusiness@mitchell.com.

"This important milestone in functionality further underscores that Mitchell is providing the premier e-Business site for the insurance and collision repair industries," said Jim Lindner, Mitchell's president and Chief Executive Officer. "Rather than simply talking about providing comprehensive e-commerce solutions, Mitchell is moving forward rapidly and delivering real, value-adding functionality and a suite of applications that are available now."

"In the development of eMitchell.com, Mitchell has gone to great lengths to maintain integration with existing legacy systems," said Steve Yin, Mitchell's vice president of e-Business. "This means insurers can adopt claims processing at eMitchell.com today since all data exchange can occur through existing channels."

Yin added that easy integration provides greater flexibility. "Insurers can implement our entire claims processing solution or just the components that address their immediate business needs. This 'stair-step' approach enables our customers to choose the solution that's best for them or to take a phased approach to on-line claims processing," he said.

The claims processing functionality is another significant step in Mitchell's e-Business strategy, kicked off with the launch of eMitchell.com last fall. The site provides access to a growing number of online products and services that enable the various parties in the collision repair supply chain -- from body shops to parts vendors to insurers -- to conduct more and more business online. Its open infrastructure will allow any authorized user to access information with only a Web browser -- no special hardware or software is required.

Editor's Note: How will this development be impacted by:

• the decision by ADP to encrypt
• the refusal of the Big Three to expand licensing of parts information
• the ChoiceParts lawsuit
• and the obvious slant of this Mitchell press release toward insurance customers?

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