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Letter to the Editor

Farmers Opens Customer Care Center in Oklahoma City

OKLAHOMA CITY -- The Farmers Oklahoma City Customer Care Center is now operating 24 hours a day as the hub from which Farmers promises a new claims experience:

• A toll-free number available 24 hours a day, seven days a week
• A customer-care representative has a tow truck dispatched to pick up the car and sends a rental car to the customer in a matter of minutes.
• Timely delivery of the repaired car to the customer's home or office.

Oklahoma Gov. Frank Keating, Lt. Gov. Mary Fallin and Oklahoma Insurance Commissioner Carroll Fisher plan to attend an open house at the new center..

"Farmers has found that most insurance consumers don't want to make all of the decisions about their vehicle and trust their insurance company to handle the process," said Jim Westerman, Oklahoma state executive director. "We've taken the hassle out of getting your car repaired by taking responsibility for your total claims experience."

Customer-care representatives in Oklahoma City are connected to a network of towing companies and rental-car agencies and other services.

"Your car will be repaired by the highest-quality repair facilities in the city and returned to you in a timely manner," Westerman added. "No driving to a claims office, no appointments with claims representatives, no multiple estimates.

"We're going to show our esteemed guests a process that may revolutionize the insurance industry," said Westerman, "and possibly change the mind of every consumer who's ever had a fender bender."

Farmers' new claims service is now available in Utah and will be introduced throughout the United States by the end of the year.

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