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Letter to the Editor

Cross Country Automotive Services Introduces First Business Portal for Roadside Assistance Industry

BOSTON -- Cross Country Automotive Services (CCAS) has launched Argosi.netSM, the company's new business-to-business portal for the more than 30,000 roadside assistance, towing and locksmith service providers that comprise its Service Provider Network (SPN). CCAS estimates that by year end Argosi.net will increase online transactions with its Service Providers by 50 percent. Argosi.net demonstrates the company's commitment to making technology a central component of its business strategy and exemplifies how the company's technology investments will deliver long- term value to business partners and their customers.

The next generation of TowNetSM..com - CCAS' web-based claims payment and management system launched in 1999 enables online claims payment; provides a secure, performance assessment of each service provider; and allows for communications between CCAS and service providers and between individual service providers. By using technology to help its members measure performance levels and improve business practices, CCAS ensures that its Global 2000 clients - which include American Honda Motor Co., Inc.; BMW of North America, Inc.; DaimlerChrysler Corporation, Amica Mutual Insurance Company and USAA, among others - receive the highest quality, most professional roadside assistance service available.

"When a Honda or Acura owner needs roadside assistance, we want him or her to receive the highest possible levels of prompt, courteous and professional service no matter where they are," said David Rolleri, Assistant Vice President, Vehicle Service Contract Division of American Honda Finance Corporation, Inc. "That's why for the past seven years we have offered our customers CCAS' program. Argosi.net will help service providers to deliver the industry's best roadside assistance, and meet the increased expectations of today's consumers. This is good news for our customers, and for Honda/Acura, since we are constantly looking for ways to enhance the level of service we provide to our owners."

"Our clients count on us to deliver the highest-quality roadside assistance program in the country, and Argosi.net will help us continue to deserve their confidence," said Michael A. Saxton, CCAS's president and CEO. "This new communication tool allows us to address the business challenges that our service providers face, from offering tips that help raise financing for expanding tow truck fleets, to giving access to lower cost group health insurance plans. If we help our service providers build strong, well-run businesses, they can deliver superior service to drivers when they need it the most."

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