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Letter to the Editor

eAutoclaims Announces 5-Year Contract With Royal & SunAlliance Insurance Company

PALM HARBOR, Fla. -- eAutoclaims has announced a 5-year contract with Insurance Company Royal & SunAlliance. The contract makes EACC the core service provider for Royal & SunAlliance's new Guaranteed Repair Solution (GRS).

EACC is providing their national network of 2,500 collision repair facilities and the Internet claims application the service will run on. "eAutoclaims has taken our core service application, the 'Bricks to Clicks' Internet Claims Application, and customized it to meet the service requirements of the Royal & SunAlliance program," stated eAutoclaims President & CEO, Eric Seidel. "The new application incorporates much of our next generation technology and will further reduce cycle time for Royal & SunAlliance and their policyholders."

Royal & SunAlliance, one of the top 25 property and casualty insurance companies in the U.S., is launching the new Internet-based auto claims management system this month. "Our Guaranteed Repair Solution represents a fundamental change in our approach to claims settlement," said Mike McGinley, chief claim officer for Royal & SunAlliance. "We offer our customers a complete, seamless solution to their loss, helping to get their lives back to normal much faster than before. And our customers can have total confidence in the system because we guarantee satisfaction with all repair work."

The new program will begin service in New York and North Carolina first. The Program is scheduled to go nationwide over the coming months. eAutoclaims has incorporated other service providers into the application, such as rental car providers like Alamo Rental Car. EACC has built additional interfaces to expand the systems real-time claims reporting. The Internet Claims application has been under development for a number of months.

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