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Letter to the Editor

CSi Complete Garners Dealership Contract

CSi Complete has announced an 18,000 call per month CSI (customer satisfaction indexing) agreeement in the automotive dealership industry. The program covers over 55 dealerships of various affiliation in 22 states, with consistent projected future growth.

"This alliance is another step in our strategic vision of becoming the premier CSI provider in the country," said John Webb, vice president of marketing for CSi Complete. "Our technology and program integrity were the keys to this successful partnership," he added.

Plain City (Columbus) Ohio-based CSi Complete has been traditionally strong in the collision repair CSI marketplace with an industry leading client list. By expanding into other automotive related CSI, Webb feels that all partners will benefit.

"Our mission is to provide management and marketing tools to the automotive services industry that improve customer satisfaction, internal management processes and external marketing efforts. To the extent that we can stay within our core competency and expand with a reputable client base, it ultimately benefits all our business partners," he said.

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