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Letter to the Editor

Ensera, Inc. Announces Purchase of Assets From AutocheX

REDWOOD SHORES -- Ensera Inc., a Redwood Shores-based technology company, has announced the acquisition of AutocheX. The acquisition closed on May 31.

Founded in 1989, AutocheX is a national customer satisfaction and indexing firm, which specializes in post-claim vehicle owner feedback and reporting. As an automotive claims industry's consumer satisfaction research provider, AutocheX processes over 50,000 surveys each month, including customer surveys to gauge satisfaction with repairers and carriers, employee surveys to measure management effectiveness, and market research and customer satisfaction surveys in many other areas. This broad product offering has enabled AutocheX to develop an extensive data warehouse of industry performance that contains information on more than one million vehicle claims.

Ensera will apply its technological and process automation expertise to broaden and strengthen AutocheX's consumer satisfaction indexing (CSI) services. The enhanced products and services will utilize the latest in web-based technology and process automation to continue to provide neutral and objective reporting on all aspects of the automotive claim and repair process. Ensera's ultimate goal is to provide the market participants -- repair facilities, insurers, and suppliers -- with a means to improve and promote their customer service levels to their customers and commercial partners.

"We view our combination with Ensera as the optimal way to provide even more value to our clients through the intelligent use of technology," stated Denny Kiyohara, Founder and President of AutocheX. "Leveraging Ensera's technology leadership and innovative claims management solutions will enable us to perform our CSI services more efficiently, flexibly, and seamlessly for all of our clients, regardless of their market, size, or technical capabilities."

"In the near future, Ensera will enable our clients to track their CSI in near real time," explained Tony Aquila, Founder and CEO of Ensera. "Our technology will allow CSI information to be posted almost immediately on a secure website. Clients will then be able to assess their performance and take corrective actions before they have lost a customer. They will be able to monitor, review, and analyze their CSI data in ways that are not possible now," added Mr. Aquila.

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