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Mitchell and Travelers Launch Internet-Based Auto Glass Claims Assignment and Processing System

Hartford, CT and San Diego, CA -- Travelers Insurance and Mitchell International have announced the successful completion of a pilot, with thirty Connecticut glass shops, and the beginning of a phased roll out of online processing of Travelers auto glass replacement claims via Mitchell's new web-based auto glass claims assignment and processing system. Travelers says the system will enhance claims processing speed and efficiency and reduce cycle times.

In using the new web-based application, independent glass shops will receive glass assignments for Travelers policyholders and process their claims through www.eGlassMate.net, Mitchell's secure website address. Mitchell says the site is another major step in Mitchell's e-business strategy and an important component of eMitchell.com, the company's open and interactive Internet workspace and marketplace for the insurance and collision repair industries.

The system, the first fully integrated, glass-only online claims processing site, will, Mitchell believes, significantly reduce the amount of time glass shops spend on administering glass claims. Its web-based design allows for immediate, real-time transfer of policy verification and eliminates the time-consuming faxing, phoning, mailing, and re-entering of data.

Travelers developed the policy verification component interface, and Mitchell developed the Internet application that allows for verification of coverage, job assignment, and invoice creation and submittal.

"Travelers continues to implement newer technologies with the objective of simplifying claims administration and enhancing customer satisfaction," said Mark Lucca, Director, Travelers claim field services. "This new online glass claims capability will greatly improve the entire process for independent glass shops. We are very pleased to work with Mitchell in this endeavor."

"Mitchell is pleased to work with an innovative and forward-thinking organization like Travelers to launch this web-based claims processing initiative," said Vivek Vasudeva, Mitchell's Director of Glass eBusiness. "We believe that online claims processing is the wave of the future for the insurance and auto glass industries. Glass providers will benefit even more when additional insurance companies are able to transact business directly and efficiently with replacement auto glass shops. This application will allow them to do so."

Additional innovations of the system include access to the latest benchmark parts information from National Auto Glass Specifications (NAGS), a division of Mitchell, and online news and updates.

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