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Letter to the Editor
Friday July 6
GM's Goodwrench Chooses CSi Complete for CSI Needs
Plain City, OH -- General Motors has selected CSi Complete as vendor of choice for customer satisfaction indexing for the Goodwrench Auto Body Center (GABC) program. GABC will evolve into a national network of dealer auto body repair centers with the vision of providing quality service and industry-leading customer care to vehicle owners.
GM marketing specialist John Hargraves, who visited CSi Complete June 5, worked diligently with the CSi Complete team to produce a comprehensive program tailored to meet the unique needs of the GABC facilities.
"It was a positive experience visiting the CSi Complete call center and meeting the team there," Hargraves said. "We have worked effectively together to institute a program that is a key element in our overall plans. CSI is a tool that we will utilize to insure we are performing at an industry-leading level," he added.
The GABC partnership represents another important and prestigious client for rapidly growing CSi Complete.
"We appreciate the opportunity and trust GM has placed in us," said John Webb, vice president of marketing, CSi Complete. "The fit has been a good one, and that makes for a satisfying working relationship," he added.
CSi Complete provides CSI to collision repair and automotive insurance clients in North America. Its focus is on providing management and marketing tools that assist clients in improving customer satisfaction, internal management processes and external marketing efforts.
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