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Letter to the Editor

Progressive Insurance Named One of Top 50 Companies to Successfully Use the Internet to Grow Their Business

MAYFIELD VILLAGE, Ohio -- Progressive Insurance announced that it has been named as one of the top 50 U.S. companies that have successfully used the Internet to expand and enhance their business by "Ziff Davis SMART BUSINESS" magazine. Progressive is the only auto insurer to receive the award.

The Smart Business 50 appears in the September 2001 issue of "Ziff Davis SMART BUSINESS," which is on newsstands August 14 and online at http://www.smartbusinessmag.com/ .

The Smart Business 50 -- which includes public and private companies -- is based on nearly a year of research by "Ziff Davis SMART BUSINESS" editors and writers. In forming the list, the editors considered the Internet's contribution to companies in such areas as sales growth and profitability, cost savings, expansion into new business areas, effectiveness in heading off competitors, faster delivery of products, improved market share and brand recognition, as well as boosting of customer and employee satisfaction.

"We firmly believe that an E-transaction model of doing business creates more customer satisfaction and loyalty long-term, giving consumers greater control of their policy and personal information," said Toby Alfred, Internet site manager for Progressive. "We're delighted that our commitment to providing information-rich and hassle-free products and services has been recognized by Ziff Davis Smart Business."

The Smart Business 50 is an annual ranking of the U.S. companies that have done the best job of incorporating the Internet into their business.

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