Your Source for Up-To-Date News and Research on the Collision Repair Industry 

 

click here to subscribe to the FREE INSIGHT Editor's Desk News Alert Email

SUBSCRIBERS-ONLY
Today's News
INSIGHT This Month
INSIGHT Archives
Survey Center
Letter to the Editor

Business Tools
Subscription Information
CSI Reporting
Financial Analysis
IRS Audit Guide

Management/
Technical Info
Market Watch Rates
INSIGHT Inside this month's issue...

Feedback
Letter to the Editor

FinishMaster Kicks Off Measurement Program with CSi Complete

FinishMaster, a leading distributor of products for automotive, fleet and industrial finishing, recently hired CSi Complete for customer satisfaction measurement services.

"FinishMaster has clearly had several solid years of growth and acquisitions, and during those times it is especially important to measure performance as defined by the customer," said John Webb, VP of Marketing for CSi Complete.

CSi Complete has developed a comprehensive, custom program for FinishMaster covering the United States. Surveys are conducted by phone each month from the CSi Complete call center in Plain City, Ohio and sent electronically to FinishMaster.

J. A. Lacy, FinishMaster's Senior Vice President of Operations, said, "FinishMaster is committed to continually earning our customers' loyalty. Establishing an on-going customer satisfaction measurement program helps us achieve this goal. The results we get are used to guide decision making throughout the company."

CSi Complete services the automotive collision repair and claims industries by providing measurement tools designed to enhance management and marketing efforts.

©2000 Collision Repair Industry INSIGHT
All Rights Reserved

FEATURED
LINKS:

INSIGHT Supports the NABC!
Do You?