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CCC Information Services Inc. Introduces QAAR Plus Version 1.2 for Insurer Monitoring of Claims Reinspections

CHICAGO -- CCC Information Services Inc. has introduced QAAR Plus(TM) version 1.2, an enhanced audit tool within Pathways Appraisal Quality Solution, to help insurance companies monitor the quality and accuracy of the appraisal process and management of the reinspection process.

"CCC has been a pioneer with claims reinspection and auditing tools, as we introduced the first appraisal review product to the claims process in 1993," said Mary Jo Prigge, President of CCC U.S. Sales and Service. "Our commitment to empower our customers in the automotive claims industry means we will continue to develop technology that is flexible and customizable, and most of all, meets their needs. We are proud to introduce this flexible QAAR Plus solution to our customers to help enhance the claims process."

QAAR Plus integrates with CCC's Pathways Appraisal Quality Solution, and combines with Pathways Quality Advisor (PQA), a reinspection workflow software and decision support information tool, to provide insurance companies with insight into the claims process. With QAAR Plus, estimates are evaluated line-by-line against a set of rules that are established by the insurance company, rather than by the system. Using QAAR Writer(TM), an integrated tool within QAAR Plus, users create and edit a virtually unlimited number of reinspection rules in non-technical language. In addition, each rule may be customized to focus specifically on a region, a particular office, or even an individual appraisal source to identify opportunities for improvement in appraisal quality. The tool's aim, according to a CCC press release, is to help insurance companies increase the speed, accuracy, and flexibility in producing appraisal audit results by detecting, capturing, and reporting on user-established rules for the insurer reinspection process.

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