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Letter to the Editor

LYNX Services to Add Collision Claims Management in 2002

PITTSBURGH -- LYNX Services, the automotive glass insurance claims management company, has announced that it will add collision claims beginning next year.

According to Jim Latch, president, the company will roll out the program regionally, and build on procedures that have differentiated LYNX Services in the auto glass claims business.

"With more than 3 million claims handled annually, LYNX Services has the expertise to streamline the entire auto insurance claims process," Latch said. "We've proven that an end-to-end solution, assisted through leading-edge technology, can deliver a seamless process linking all the players in the automotive repair process. This will create 'win-win' outcomes for auto body repair shops, insurers and policyholders."

LYNX Services operates call centers in Fort Myers, Fla., and Paducah, Ky., that provide customer service 24 hours a day, seven days a week. The centers process first-notice-of-loss, verify coverage, schedule repairs, process parts orders, perform audits and manage warranty claims.

"Our fundamental strategy is to offer a broad range of insurance services using an open business model that honors consumer choice, while focusing on streamlining claims processing and information management in the diverse automotive collision marketplace," Latch said. "Participating body shops will have access to repair work from multiple insurers, and consumers without a preference will be given a choice of participating body shops to complete their repair."

LYNX Services provides customer service and claims handling outsource solutions, 24 hours a day, seven days a week, supported by multiple call-centers and integrated Internet infrastructures. The company also provides licensing of proprietary claims management products, on-site process mapping, and property claim re-engineering and consulting.

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