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Letter to the Editor

Farmers Selects ProcessClaims to Streamline Circle of Dependability Claims Processing

REDONDO BEACH, Calif. -- ProcessClaims, the claims solutions provider facilitating open architecture claims processing via the Internet, has announced that Farmers has signed an agreement with ProcessClaims.

The new agreement facilitates Farmers' utilization of ProcessClaims' industry-leading solutions to electronically manage the claims process for their collision repair partners (Circle of Dependability) via the Internet.

"We have experienced a significant improvement in our claims processing capacity through the implementation of ProcessClaims solutions," explained Stephen Price, vice president of Personal Lines Claims at Farmers. "The alliance between our companies enables Farmers to keep an open approach for our Circle of Dependability program, allowing experts in the repair industry the freedom to utilize the estimating system of their choice and provide us better tools to manage the process."

"We truly value the commitment that Farmers has made to ProcessClaims. This agreement is a reflection of the bottom-line results that have been delivered through the close working relationship between our companies," stated Paul Farber, CEO of ProcessClaims.

"We look forward to working closely with Farmers to assist them with delivering on their initiatives to maintain a high emphasis on customer service. One of the advantages of our switch to Microsoft's .NET platform is the ability to easily integrate our product using Web services with a carrier's existing claim system so prior technology investments can be enhanced rather than discarded."

Farmers Insurance Group of Companies includes the nation's third-largest home and auto insurers. With headquarters in Los Angeles and doing business in 41 states, Farmers provides home, auto, business, life insurance and financial services to more than 10 million households through 17,000 exclusive and independent agents and district managers.

ProcessClaims is an Internet-based bridge linking the insurance and collision repair industries and their suppliers. The goal of the company is to provide the automobile claims industry with the freedom to do business more efficiently and cost effectively.

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