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Monday December 10

ABRA Receives CSi Complete Clearly Elite Award for Collision Repair CSI

ABRA Auto Body and Glass was recognized at the Collision Industry Night of Achievement for its outstanding commitment to customer satisfaction by CSI provider CSi Complete during NACE week.

ABRA representative Ed Litman accepted the award on behalf of the Minnesota-based company that operates 80 repair facilities in various markets nationwide. John Webb of CSi Complete presented the award, now in its second year.

"It's a great pleasure to present the award to ABRA," said Webb, "but the decision was very difficult. With the nature of our customer base, virtually everyone is extremely customer satisfaction and quality driven. There are many who could have received the award, but this year ABRA got the nod."

The award is based on various criteria including: consistency of participation, ability to communicate electronically, CSI percentage, feedback and suggestions, application of program at repair facility level, application of program outside repair facility and the ability to work as a win-win business partner.

The award was given in front of an enthusiastic full house in the Bally's Las Vegas ballroom. Various other industry awards were presented as a part of a full evening of events for collision repair industry leaders.

The inaugural CSi Complete award was accepted by Autobody Collision and Glass, Columbus, OH, in Orlando the previous year.

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