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Letter to the Editor

CARSTAR University Online Training Declared a Success

CARSTAR has successfully completed its first year of CARSTAR University Online training. CARSTAR University Online, the first Internet-based training program in the collision repair industry, provides the CARSTAR network with a cost effective means to ensure the highest standards in the industry are maintained. During the first 14 months of CARSTAR University Online, franchisees, company store personnel and corporate staff have passed over 15,000 online tests.

"Our network of franchise and company-owned stores has embraced the training opportunities that CARSTAR University Online offers," said George Hansen, CARSTAR Chief Executive Officer. "Our stores are not only reporting a considerable cost savings by attending online training courses, but they are also pleased with the ability to deliver consistent course materials to their staff, which has helped improve the standardization of store operations."

CARSTAR University Online provides instant access to training and testing materials for general managers, customer service representatives, appraisers and office managers. Some of the online courses currently offered are Office Administration, Bookkeeping, Customer Service, Super Selling, Parts Management and Cycle Time. Reference Materials such as internal forms and manuals are also available through this online tool.

CARSTAR University Online is available exclusively to CARSTAR franchisees, company-owned store employees and corporate staff.

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