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Letter to the Editor

Longo Honored with 2001 "Toyota Certified Collision Center of the Year" Award

Longo Toyota has been recognized for its achievement and success in automotive body repair with Toyota Motor Sales USA, Inc.'s highest honor, the 2001 "Toyota Certified Collision Center of the Year" award. This marks the first year in the history of this award.

Longo was selected for this inaugural honor from a pool of nearly 100 Toyota Certified Collision Centers nationwide. Recognizing the automotive body repair component and its important contribution to the overall success of a dealership's operation, the honor highlights the value of a dealer's efforts to ensure complete and total ownership satisfaction that does not end with sales, service and parts.

Among the criteria used to judge the worthiness of the collision centers are excellence standards including customer satisfaction, business ethics, employee training, shop productivity and efficiency, facility and equipment to safety and environmental considerations. Only Toyota Certified Collision Centers are eligible for this honor, which will be awarded annually during the Toyota Certified Collision Center awards dinner held in conjunction with the International Auto Body Congress and Exposition (NACE).

"Longo Toyota and the Longo team exemplify the quality of repair and the positive customer experience which is the foundation of what we are trying to achieve with the Certified Collision Center Program," said Roger Foss, National Dealer Development Manager for TMS's Customer Services Division. Foss' department administers the Certified Collision Center award.

"I am extremely proud of the entire Longo collision repair team for their outstanding efforts and commitment that have contributed to Longo's success in achieving this honor," adds Alan Ewing, Collision Repair Center Director for Longo.

Longo Collision Center is currently building a new 71,000 square foot state-of-the-art facility, scheduled to be completed in July 2002.

Longo, located in El Monte, has the world's largest selection of Toyota cars and trucks. Longo Toyota is the flagship dealership of Penske Automotive Group, Inc. (PAG), a wholly-owned subsidiary of Penske Corporation.

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