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Letter to the Editor

ASA Conducts Service Information Demonstration on Capitol Hill

The Automotive Service Association (ASA) and U.S. Senator Paul Wellstone, D-Minn., have hosted a Service Information Demonstration on the grounds of the U.S. Capitol.

ASA members John Francis Jr., and his son John Francis III, of Francis Automotive in West Chester, Pa. conducted the demonstration.

Motor vehicles from model year 1996 and newer contain on-board diagnostic (OBD) computers. The demonstration showed that much of the OBD repair information cannot be accessed by independent repair service professionals, thereby limiting consumers' choice when certain repairs are needed.

"Independent repairers continue to lose an increasing number of repairs due to a lack of information. This demonstration allows policymakers to see first hand the problem with the lack of service information," Bob Redding, ASA's Washington, D.C., representative. "The Francis' did an excellent job illustrating one of the greatest dilemmas for the independent repairer."

Independent repairers service 70 percent of the motor vehicles that are beyond warranty in America. A national survey conducted by ASA found that 15 percent of all incidents of service are unable to be completed by non-dealer professionals due to lack of information. This results in $18,242,437,500 of economic loss to repairers.

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