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Letter to the Editor
Thursday September 12
MVRA to Survey Body Shop Members on Delayed Parts Delivery Problems
MVRA is planing to survey all of its bodyshop members to gain an accurate picture of the extent of the problems caused by parts delays.MVRA has been made aware of more than 100 new cases where parts delays have caused lengthy and significant problems for its members. In each one of these cases MVRA is confident that the parts delays are completely out of the control of the repairers, policyholders and insurers and so believes that something must be done to ease the additional financial and administrative burden that these delays are putting on to bodyshops.
Roy Smith, MVRA Customer Service Manager explained, "This department has first hand knowledge of numerous cases where parts delays have caused problems for our members. We have been involved with many cases where extended delays meant repairers were expected to foot the bill for a courtesy car for months on end, and in some cases the cost of the courtesy car exceeds the cost of the repair. Wešre currently working with a member who is experiencing severe parts supply problems on vehicles from six separate manufacturers and wešve also heard of other cases where the parts delays on certain models and makes is now so severe that some members are refusing to accept these cars in to their bodyshops. They know that the extended storage and courtesy car loan period will wipe out the profit margin on the job."
He continued, "We do understand that the reasons for the parts delays are many and various, and in many cases blame can not be attributed to any one cause or party, however, the effect on repairers is the same loss or substantial decline of profit. We would like the insurers and VMs to acknowledge the problem and work with us on devising a solution that will ensure the repairer is not financially or otherwise penalised for a situation he can neither control nor improve."
MVRA is planning to conduct a survey of all our bodyshop members to ask them about the extent and nature of the problems they are experiencing. It is hoped that the resultant data will be helpful in future brainstorming discussions between MVRA, the insurers and the VMs.
Roy Smith concluded, "Wešre aiming for creative and equitable solutions to the challenges presented by the current parts supply problems. The problem is certainly escalating and we are committed to helping resolve the problem and to removing this unfair additional burden on our members."
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