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NACE Management Courses to Earn AMI Credit

"Contracts - Do You Know What You're Signing?" will review commonly used terms and clauses, and analyze critical documents (lease contracts, preferred insurance arrangements, etc.). Participants of this seminar will gain confidence in their knowledge of information contained in documents required for mutually successful business relationships.

"Attracting, Motivating and Retaining Good Employees" will explore the avenues to hiring good people. Participants will discover the qualities and skills a potential hire should possess and learn the importance of good communication and why it is a two-way street.

Explore the joys and challenges that come with running a small shop - from those who've been there. In the "Working Small and Effective" seminar, attendees learn the importance of setting "workable" parameters - understanding individual skills sets, equitable delegation of duties and areas of responsibility.

"ARMS 2002" will review key components of the original ARMS program - body shop business practices that have worked for thousands of people over the years. Learn to compete in the marketplace with the same information the "winners" have used to become successful. Participants will recognize how it all fits together - sales, production, and organization - while increasing profits and decreasing stress.

Learn to understand the importance of establishing procedures and formulate techniques for implementation in the seminar "Front Office Staffing: Wish You Could Clone Yourself?" Attendees will learn to recognize when and how to add personnel and delegate responsibilities.

"A Look at Internet Claims Handling" will explore this new methodology - its ability to eliminate significant costs, collapse "end-to-end" cycle times and improve customer satisfaction. Participants will also learn what technology will be available in the next 24 months to enable Internet claims processing.

Discover tips and methods for collecting old debts and improving cash flow in the seminar "Profitable Strategies for Collecting Old Debts." Attendees will learn to avoid having outstanding account balances on the books and investigate processes to streamline the steps taken prior to bill-out.

Learn methods for negotiating DRPs with insurers in the "Avoiding Concessions in DRPs" seminar. Attendees will learn to recognize ways to prioritize relevant issues and values, and how to call upon basic negotiating techniques to maintain an objective focus.

"Planning and Forecasting: Best Practices for the Small Shop" will offer attendees practical advice and tips on ways to turn your company into a top performer.

Want to understand the pros and cons associated with using popular accounting and payroll software packages? In the "Building Better Business Practices for Your Shop with Accounting Software" seminar, attendees will learn how accounting systems can be used to generate a "work in progress" report that will provide a true picture of your shop's finances and help you to grow your business, and how an automated payroll system can eliminate calculation errors and save time.

"The Impact of Negotiation" will reveal the secrets of making the most of each interaction and business opportunity. Participants of this seminar will learn to avoid bad decisions and stop leaving things "on the table."

Participants attending "The Art of Managing Assignments and Missed DRP Opportunities" will recognize the importance of building relationships with DRP decision-makers and coordinators in order to establish, manage, grow and add new DRP business and determine who is the best person to write the estimate and handle the account.

In the "Estimating - Do I Charge for That?" seminar, attendees will recognize the additional costs in the repair process that they may not be getting paid for. Learn methods to track the things you do in the repair process - and get paid for them.

While attending the "Benchmarking Collision Center Performance" seminar, participants will begin the process of developing action plans to improve shop performance by identifying and utilizing local and national performance benchmarks.

Explore the concepts of goal setting, scorekeeping and motivation in the "Know You Are Winning." seminar. Attendees will identify business and personal goals, and understand the concepts of achieving success.

Learn how to avoid costly wage payment errors in "Compensation Plans: What's Right for Your Employees?" Attendees will understand the importance of complying with state and federal guidelines when paying employees.

Participants attending "Buying Business Insurance - Coverages You May Not Have Considered" will review and understand basic coverages needed to adequately insure their business. The session will also explore non-standard coverages that could have a major impact on their future, such as hazardous waste and discrimination protection.

Participants attending "Building Value in a Sustainable Business" will explore and understand what adds value to their business and what does not. Participants will also learn to identify and recognize strengths and weaknesses in their business.

Want to demystify your financial reports and turn them into a powerful tool for increasing your shop's profitability? In "Planning and Forecasting - The Way to Increased Profits," participants will learn to increase profits and return on investments through intelligent planning and how to plan for growth.

Want to discover how a small shop can survive in a major market? Participants attending "Marketing Like the Big Guys" will learn ways to overcome low sales, high overhead and working 60 hours a week. Participants will also understand how to implement the same marketing techniques the large shops use.

For registration information, contact NACE Show Management at (888) 529-1641 or (972) 536-6444, or register on-line at the NACE website.

AMI was established to answer the demand for continuing education tailored specifically for the business needs of the automotive service industry. The Institute offers the Accredited Automotive Manager (AAM) designation, the first business management accreditation exclusively for the automotive service professional. To date, AMI programs have attracted more than 88,000 enrollments throughout North America. AMI is a not-for-profit educational foundation to which tax deductible contributions can be made.

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