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Letter to the Editor
Friday October 18
NASTF Updates OE Service Information Matrix
The National Automotive Service Task Force (NASTF) has announced that the latest update of the OE Service Information Matrix went online Oct. 14, 2002. The update revises and simplifies the references for body and collision information, eliminates unneeded footnotes, and updates individual company contacts where appropriate. The next quarterly update will be made in January 2003.NASTF was established in 2000 to facilitate:
- the identification and correction of gaps in the availability and accessibility of OEM automotive service information;
- technology training for technicians;
- availability of both OEM and generic diagnostic tools and equipment; and
- communication outreach to automotive service professionals.
With the assistance of the International Automotive Technicians Network, the NASTF established the OE Service Information Matrix which provides OE company contacts for obtaining service information, training materials and tools. This matrix is updated quarterly and can be accessed at the NASTF Web site (then click on Service Information Matrix link).
The matrix includes a complaint form if a technician identifies an error in the matrix or has a problem accessing the information being sought. The complaint form can be completed online or faxed to NASTF. Complaints are forwarded to the specific OEM for review and resolution.
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