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Letter to the Editor
Tuesday October 29
DuPont Performance Coatings Launches DuPont Performance Alliance Collision Repair Network
DuPont Performance Coatings (DPC) has launched the DuPont Performance Alliance, an interdependent collision repair network that insures customer satisfaction through process improvement, performance consistency and confidence in the DuPont corporation name. The Performance Alliance intends to improve interactions between all players in the industry value chain - jobbers, collision repair facilities, insurers, and consumers.DPC expects to be able to leverage the scale of the DuPont corporation, along with the experience of partner body shops and jobbers in the collision market, to reduce common friction points within the industry.
The Performance Alliance is currently field-testing programs to document and standardize paint operating processes by individual body shop and improve Direct Repair Program (DRP) interactions with key shops and insurers.
"Our intention is to improve customer satisfaction throughout the value delivery chain," states Alliance Program Manager Tim Carmack. "Of course, 'satisfaction' means different things to different people. Vehicle drivers, for example, want a quality repair and the stress of managing their repair after an accident minimized. Insurers are satisfied when they get repairs of outstanding quality and in a consistently acceptable timeframe. We believe that the Performance Alliance can act as an impartial hub to build satisfaction across the industry to benefit all stakeholders."
The Performance Alliance program will initially be offered to members of the value-added programs of all DPC's product brands, including DuPont Finishes' Assurance of Quality, Standox's Partnership In Excellence, and Spies Heckers' Colors Unlimited International (formerly Color Club). Shops will be required to meet minimum performance criteria.
A number of select insurers are also working on elements of the Performance Alliance offering with DPC.
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