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Letter to the Editor

Sherwin-Williams Offers AutoWatch System by See Progress to A-Plus Shops

The AutoWatchTM system is a unique customer service and marketing tool for the collision repair industry. The system allows vehicle owners to view digital photos of their vehicle via the Internet throughout the repair process through a fully custom and extensive Body Shop web site. The latest vehicle repair status from the shop is displayed along with the estimated delivery date and a convenient email link to the assigned service advisor.

According to Brian Shenk, Sherwin-Williams A-Plus Program Manager, "We first learned of the AutoWatch program through one of our customers.. After reviewing the program's benefits with our customer, we shared our findings with our top A-Plus members. We were very impressed with AutoWatch and after careful review, we feel that all of our members can benefit from this system. The addition of AutoWatch to our A-Plus certification adds significant value to the program."

Collision shops in Sherwin-Williams' A-Plus program can order the AutoWatch system under preferred pricing terms. Shenk continued, "We are aware that keeping customers informed about the progress of their vehicle is one of the best ways to positively affect customer satisfaction. The AutoWatch System is the best solution we've found to meet this need."

David Henderson, President of See Progress added, "We are very pleased with Sherwin-Williams' endorsement of our product. We feel strongly that Sherwin-Williams is working very hard to bring the best programs and highest value to it's customers. The addition of the AutoWatch system furthers that goal."

Body Shops enrolled in Sherwin-Williams' A-Plus program can order the AutoWatch system, with discounts, immediately. See Progress can add the AutoWatch system to a shop's existing web site or develop a new custom web site for the shop. More details on the AutoWatch system for Sherwin-Williams shops is available at www.APlusAutoWatch.com.

The A-Plus Program from Sherwin-Williams Automotive Finishes Corp. provides services and support to a network of 820 collision repair shops throughout the U.S. and Canada.

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