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Letter to the Editor
Monday November 11
DPC's Performance Alliance Tests In-Shop Training System to Standardize and Distribute Paint Shop Best Practices
DuPont Performance Coatings' Performance Alliance is testing an in-shop training system with 30 of the industry's leading collision repair facilities. The goal is to document, standardize and share each shop's paint department best practices.Performance Alliance paint department Standard Operating Procedures (SOPs) will help collision repair facilities document operations specific to them. This documentation will also help shops market to insurance companies by providing the means to verify shop processes that reflect insurance company repair requirements and lead to consistent cycle times and quality. The Performance Alliance also expects the shop tests to support technician recruiting and training, improve repair quality and cut costs by reducing common mistakes, and increase customer satisfaction with the finished job.
"The Performance Alliance is not about putting a group of shops into an operational box and asking them to do the same things the same way," says Tim Carmack, Performance Alliance Program Manager. "DPC's experience is that most good shops have good processes - the problem is often that they reside in the head of the shop manager, or in the lead painter, and haven't been documented or standardized for the shop. Our SOP process helps the individual shop extract all of this knowledge from various sources within the shop and standardize it in a best practice format. This then provides the platform for technician training and marketing to insurance companies."
The mission of the Performance Alliance, according to Carmack, is to insure customer satisfaction for each member of the collision industry value chain (jobbers, collision repair facilities, insurers and consumers) through process improvement, performance consistency, and confidence in the DuPont name.
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