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Letter to the Editor
Tuesday December 17
CARSTAR and 3M Partner on Innovative Best Practices Program
CARSTAR, the largest collision repair network in North America, and 3M Automotive Aftermarket Division have joined forces to create a best practices program designed to boost productivity, performance, inventory control and cost management efforts. The new program, launched with two categories of 3M products used by CARSTAR company-owned collision repair facilities, will continue during 2003 with the addition of four additional product categories."Establishing a best practices program impacts individual locations as well as the entire network," said Ernie Laky, Director of Purchasing for CARSTAR. "The benefits and advantages range from greater control of inventory and costs throughout our network to staffing flexibility that results from utilizing the same materials and techniques at all locations. As a result, if one location in a specific area needs an extra technician to handle higher volumes, a tech from a nearby shop can jump in and help out without having to learn a new set of product specifications or repair standards. It creates a seamless and flexible staffing solution along with greater accuracy of inventory flow."
CARSTAR's best practices program with 3M Automotive Aftermarket Division mirrors its commitment to customer care, quality collision repair and innovative applications of technology to training and development and partnerships with the insurance community. In addition to the new efforts with 3M, CARSTAR introduced similar best practices programs with Lord Corporation's Fusor Automotive Repair Adhesives earlier this year, including structural adhesives and bonding products.
"We're dedicated to finding the most effective and efficient ways to provide safe, reliable collision repair services," Laky added. "Our new program with 3M and our previous efforts with Fusor will help strengthen our capabilities and provide franchisees, consumers and insurance industry partners with unparalleled service and quality."
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