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Letter to the Editor
Tuesday January 14
M2 Automotive Launches Insurance Partner Reinspection Program
M2 Automotive has launched a comprehensive reinspection program for its insurance partners that is part of an ongoing Total Quality Management initiative.Bill Rice, Senior Vice President of Operations for M2 and long-term collision industry veteran, is the driving force behind the new program. "We've listened to what our insurance partners are asking for and have developed a program to meet those needs," states Rice. "Our team is in place and proactively working in tandem with our insurance partners to help reduce costs, improve quality and ultimately increase policyholder satisfaction."
"A key component of the M2 Reinspection Program is close collaboration early in the process with our insurance partners to clearly understand their goals and expectations," adds Rice. "Once we have a clear fix on the key metrics and success factors that will drive the program in the right direction, our team works relentlessly with our shop personnel to achieve premier quality estimates and repairs."
Supplementing the one-on-one coaching are consensus-building classes designed to provide consistency and a hands-on approach to training for specific insurance partner guidelines. Insurance personnel typically play an integral role in these sessions.
Founded in 1996, M2 Automotive is a regional collision industry consolidator with 29 service locations in California.
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