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Letter to the Editor
Thursday January 30
NASTF Updates OE Service Information Matrix
The National Automotive Service Task Force (NASTF) has announced that the latest update of the NASTF OE Service Information Matrix went online Jan. 21, 2003. This new update incorporates revisions since the October 2002 update.The most notable changes are related to new OE service Web sites that will be launched over the next few months. With the assistance of the International Automotive Technicians Network, the NASTF established the OE Service Information Matrix which provides OE company contacts for obtaining service information, training materials and tools. This matrix is updated quarterly and can be accessed at the NASTF Web site (www.nastf.org) and clicking on the Service Information Matrix link. The next quarterly update will be in April 2003.
The matrix includes a complaint form if a technician identifies an error in the matrix or has a problem accessing the information being sought. The complaint form can be completed online to NASTF. Complaints are forwarded to the specific OEM for review and resolution.
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