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Letter to the Editor
Tuesday February 18
Automakers and Independent Repairers Give Service Information Agreement Update
Last September, the Alliance of Automobile Manufacturers (Alliance), the Association of International Automobile Manufacturers (AIAM) and the Automotive Service Association (ASA) announced they had reached an understanding regarding independent repairer access to service information and diagnostic tools. Under the agreement, automakers committed to providing, by Aut. 31, 2003, independent repair shops with the same service and training information related to vehicle repair as is available to franchised dealerships.The three associations are pleased to report many manufacturers have already met their commitment to provide service information on the Internet, and all anticipate meeting the August deadline. Alliance President and CEO Josephine S. Cooper stated, "We are extremely pleased with the progress of Alliance member companies in providing their service information on the Internet. Access to this information will guarantee that independent repairers have the same repair capabilities as dealer operated repair facilities."
Ron Pyle, president of the Automotive Service Association (ASA), said, "The aftermarket continues to make progress in obtaining a level playing field for service and tool information. ASA diligently monitors this issue on behalf of all service professionals and works with the automakers to assure information availability to the aftermarket."
AIAM President and CEO Tim MacCarthy said, "Seven automakers, representing 19 different makes, have already launched their service Web sites. All others will complete their own Web sites later this month or by the end of March. With this progress and our support for a permanent forum where service issues can be addressed, we believe legislation is unwarranted and unnecessary."
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