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Letter to the Editor
Wednesday April 2
Progressive Breaks Ground for New Campus in Colorado Springs
Progressive, the country's third largest auto insurer, is breaking ground in Colorado Springs with plans to develop a three-building, 300,000 square foot campus on more than 30 acres in Northgate Corporate Village. The campus will nearly double the company's current capacity in the area and will allow it to consolidate its two local sales and customer service call centers. Move-in is scheduled to start in early 2004.The Company has had employees in Colorado Springs for nearly 20 years and doubled its employee base when it made job offers to more than 300 Zurich Personal Insurance employees who were losing their jobs when that company moved its operations from the Springs to Baltimore, Maryland in 1997. In the past year, Progressive has grown 30 percent and hired more than 6,014 people throughout the U.S. In Colorado Springs the company added 308 new people in 2002, bringing to 887 the number of employees in the sales and customer service call centers.
The campus will include a number of amenities including a cafeteria, a primary care center, a fitness center, a wellness program featuring a variety of health screenings and educational opportunities and an employee assistance program providing counseling services to Progressive people and their families.
The direct sales center is one of six that Progressive operates throughout the country; the Colorado Springs location sells auto, motorcycle, boat, all- terrain vehicle (ATV), recreation vehicle and personal watercraft insurance policies to consumers in 26 states. The customer service call center is one of five the company operates throughout the country; the Colorado Springs location provides 24/7, in-person customer service to the company's customers and independent agents in 12 states. Progressive is Colorado's sixth largest auto insurer, employing more than 1,000 people throughout the state and is represented by more than 700 Colorado independent insurance agencies. Countrywide, the company insures more than nine million drivers, employs more than 23,000 people and is represented by more than 30,000 independent agencies.
Progressive operates two other campus locations in its headquarters city, Mayfield Village, Ohio and a campus in Riverview, Florida, a Tampa suburb. In addition, the company operates more than 350 claims offices throughout the country.
"We are pleased that Progressive has chosen to consolidate its Colorado call centers in preparation for future growth," said Colorado Springs Mayor Mary Lou Makepeace. "The positive business atmosphere and quality of life offered in Colorado Springs will surely help Progressive accomplish its business goals. We welcome their continued growth in our community."
"This is an important move for us," said Richard Watts, group president, Sales & Service, Progressive. "Adding space ensures our ability to grow and service our customers and consolidating our call centers allows us to provide a great place for our area employees to work."
Rocky Scott, president, The Greater Colorado Springs Economic Development Corporation, said, "Progressive's expansion is excellent news for Colorado Springs and we are proud to include them in our corporate community. This step is a sign of confidence in the area; we intend to help make them as successful as they can be."
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