Your Source for Up-To-Date News and Research on the Collision Repair Industry
click here to subscribe to the FREE INSIGHT Editor's Desk News Alert Email
SUBSCRIBERS-ONLY
Today's News
INSIGHT This Month
INSIGHT Archives
Survey Center
Letter to the Editor
Business Tools
Subscription Information
CSI Reporting
Financial Analysis
IRS Audit Guide
Management/
Technical Info
Market Watch Rates
INSIGHT Inside this month's issue...
Feedback
Letter to the Editor
Thursday April 3
Ohio Casualty Group Installs Mitchell’s Online Claims Workflow Solution
The member companies of Ohio Casualty Group (OCG) are installing Mitchell International, Inc.’s Web-based claims workflow solution for auto physical damage claims, a real-time data networking solution aimed at increased productivity and reduced turnaround by streamlining the workflow process.The eMitchell business line includes Internet-based applications that enable insurance carriers and claims professionals to dispatch, receive and process collision repair claims electronically via the eMitchell portal.
“We are pleased to be partnered with Ohio Casualty Group,” said Tony Aquila, Mitchell’s President and Chief Operating Officer. “They recognize that eMitchell offers insurers truly significant efficiencies by speeding up the entire claims process through its claims-centric workflow design.”
OCG piloted Mitchell’s solution and found that it significantly reduced claims cycle times, said Phil Horst, manager of OCG’s auto physical damage offices nationwide. “Once the system is fully in use, we anticipate we’ll be able to reduce turnaround times -- from loss reporting to estimate completion – by 50 percent. That will be good news for customers who like their repaired vehicles back as quickly as possible.”
Horst said Mitchell’s solution, to be fully deployed by May, is another example of OCG’s efforts to use technology to improve processes and service. “Ohio Casualty is tapping into the power of the latest technologies to continually improve our service to customers,” he said. “We wanted the industry’s most innovative and reliable online claims processing solution and we found it in Mitchell.”
OCG will also implement Mitchell’s eClaim Manager electronic claim folder with wireless connectivity. eClaim Manager enables staff adjusters to send or receive estimates, digital images and other data wirelessly in the field, eliminating the need to travel to and from their office to get assignments.
“Before it would have taken a day or two just to get the assignment to the field appraiser and it would have been by fax,” Horst said. “With eClaim, they can literally turn an estimate around in a matter of hours.”
©2003 Collision Repair Industry INSIGHT
All Rights Reserved
FEATURED
LINKS:
INSIGHT Supports the NABC!
Do You?