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Letter to the Editor

Canadian Collision Industry Forum a Success in Quebec City

CCIF’s meeting agenda certainly gave them a chance to get down to action during the afternoon breakout group sessions, a regular feature of CCIF meetings, where participants join the group of their choice. Many attended the Parts & Materials Committee breakout, adding their voice on issues such as the use of recycled parts and information updating on aftermarket parts. Others joined the Attracting and Retaining, Education and Training and Communications groups for a lively afternoon of discussion and planning.

Earlier in the meeting participants listened to the case for increased use of recycled parts from speaker, Roger Fugere, of Le Cavalier Auto Parts. Michel Bourbeau, of the Quebec trade association, CCPQ, then outlined his organization’s goals and priorities for strengthening the collision repair industry in the province.

CCIF is one of the few open forums in which collision repairers and insurers come together to co-operate on equal terms. This promotes understanding of each others needs and goals, builds trust and supports a mutual desire to find solutions to problems. In support of these motives, insurer Desjardin’s Pierre Michaud, provided a detailed insight into the strategy, performance and issues facing his company. He emphasized the benefits of listening and co-operating with collision repairers, suggesting this can lead to harmony in which both insurers and repairers are successful and profitable.

In the committee reports Tracey Blouin (Education and Training) outlined the progress towards listing and detailing all training available to the collision repair industry. John Norris (Attracting and Retaining) gave an update on progress with the “tool kit” that his committee is developing. This would be used by potential entrants to the industry, but also by collision repairers.

CCIF Chairman, Glenn Hickey commented on the dedication and active participation of attendees. “It is truly a pleasure to see collision repairers, insurers, trainers and suppliers all working in such a positive spirit of co-operation,” added Glenn. “The excellent sponsor support suggests that CCIF meetings are not only of value in their content, but in the opportunity that they provide for relationship building on both an individual and corporate level.”

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