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Letter to the Editor

Caliber Collision Centers Promotes Tom Coleman to Senior Vice President of California Operations

"Over the past five years, Tom has actively participated in the design and implementation of several operating processes and management tools designed to support Caliber's commitment to quality repairs, exceptional customer service and claim support assistance," said Lawrence. "These efforts have been essential to the continued growth and success of our business. Tom's experience as a successful operations manager, combined with his extensive knowledge and background in the collision repair industry, uniquely positions him for this new leadership role."

Coleman joined Caliber Collision Centers as Center Manager of its Costa Mesa location with the acquisition of that center in September 1997. He was instrumental in the development of many of Caliber's initial Standard Operating Procedures.

In 2002, Coleman was promoted to Vice President, Operations, where his efforts were focused on the creation of proprietary management tools designed to help Caliber's operators analyze and manage key center performance indicators

In his new role, Coleman assumes the responsibility for all California operations, including the Los Angeles, Orange County, Inland Empire, San Joaquin Valley and San Diego markets.

Founded in 1991, with headquarters in Irvine, Caliber Collision Centers operates 68 collision repair facilities in California and Texas.

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