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Letter to the Editor
Tuesday August 5
BASF and Toyota Develop New Web-Based Shop Management Tool
BASF Automotive Refinish and Toyota Motor Sales USA have jointly developed a new Web-based tool that will help select Toyota Certified Collision Centers to measure and manage their repair cycle time more efficiently than before.The new tool is based on BASF’s VisionPLUS OnLine business-management application and is specifically designed to work with Toyota’s innovative “On-Time” rapid repair system.
Toyota’s “On-Time” system can dramatically improve cycle time, permitting a typical repair to be completed and delivered to the customer in less than three days. Detailed tracking and evaluation of the repair line performance is essential to the success of the process.
BASF worked closely with Toyota to develop a user-friendly measurement tool that can keep up with the fast pace of the On-Time system. Starting with BASF’s proven VisionPLUS OnLine program, originally designed as a measurement tool for body shops, experts from BASF and Toyota customized the program to meet the stringent requirements of the On-Time system.
“Because the tool is Web-based, reports that used to take days to produce and analyze are now available as soon as the data is entered by the production coordinator,” said Gene Hausknecht, Manager OEM Services for BASF’s Automotive Refinish business. “We believe this tool gives a manager an extremely valuable means to direct and improve the repair process. The bottom line, of course, is greater productivity—and customers who are happy to have their car back, good as new, in three days or less.”
“During the past four years, we have been working closely with our dealers to develop and refine the On-Time repair process,” said Tom Mayhugh, Process Improvement Manager for Toyota. “One of our biggest challenges has been to find a suitable software package that can give us nearly real-time reports without being difficult to use in the shop. We are optimistic that BASF and VisionPLUS will help us accomplish this objective,” Mayhugh predicted.
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