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Letter to the Editor

See Progress Releases French Version of AutoWatch Customer Vehicle Tracking System

According to David Henderson, President of See Progress, "Adding multilingual capabilities to AutoWatch continues our commitment to improve customer service for body shops. Earlier this year we released our Spanish version and the addition of French will certainly aid our Canadian customers in their goal to exceed the expectations of their customers."

When a vehicle owner visits a shop's web site with the AutoWatch system, they are presented with the option to display the site in French. With one click, all of the text and shop communication with the customer is immediately displayed in French. With another click, it can be immediately displayed again in English.

Henderson continued, "Outstanding customer service is all about going beyond what is expected. By offering our service in French, our shops show their customers that they are important. Not only can customers track the progress of their vehicle on-line, but also in their native language."

The AutoWatch system allows vehicle owners to view digital photos of their vehicle via the Internet throughout the repair process through the body shop web site. The latest vehicle repair status from the shop is displayed along with the estimated delivery date and a convenient email link to the assigned service advisor.

See Progress, Inc. is based in Brighton, Michigan.

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