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Letter to the Editor

PPG Introduces Cycle Time Management Training Course

“A technician can achieve high productivity, but cycle time and production are two different things. If the process surrounding production if not efficient, then the turnover time is greatly affected,” said Dave Mitchum, PPG development manager who created the process and tested it in the field. “The principles of the class, if applied, can reduce cycle time significantly. The faster you can move vehicles through the shop increases cash flow, reduces inventory and allows a shop to have more capacity and get more business.”

Mark Quiroz, general manager of Colorado Coach Autobody in Boulder, Colorado, who participated in the initial class and field test commented, “The insurance companies with direct repair programs were concerned about our cycle time. Now we’ve moved from their worst shop to their best shop. Jobs that used to take us 6 or 7 days can now be completed in 3 to 4 days. We’ve been able to work through our backlog and can now increase our business.”

The class is designed for shop owners, managers and key personnel, with the overall aim of improving throughput, leading to increased profitability and customer satisfaction. Special focus is devoted to how to best implement a “quick repair” process by modifying existing administrative and production processes.

“A number of favorable outcomes occur when the time to repair a vehicle decreases. Costs decline, quality improves, and sales opportunities increase – all as a result of improvements in cycle time management,” said Bill Troyer, PPG director of operations. “The advantage we have with this process is the concept will work in almost any shop configuration.”

The one-day course covers streamlining administrative time, scheduling to maximize repair capacity, segmenting jobs by type and size of repair, and organization of vehicle disassembly. The course also covers how to blueprint jobs for error free repairs and how to develop work teams to speed repair time.

The class is available at PPG’s 18 state-of-the-art training centers across North America and is taught by industry experts in the MVP program from PPG.

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