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Letter to the Editor
Friday September 19
DuPont Performance Coatings HR Seminar Accredited by AMI
SMART Human Resource Management, a seminar offered by DuPont Performance Coating, has been accredited by the Automotive Management Institute (AMI). Those completing the course will receive 16 credits toward the Accredited Automotive Manager (AAM) designation, which requires a total of 120 credits. AMI is sponsored by the Automotive Service Association.SMART HR, completely revised for 2003, examines the underlying motivation of people and the variables that drive productivity. It also examines the keys to putting a system in place that defines company expectations, responsibilities, standards and guiding principles.
The one-day seminar teaches employers how to attract and retain superior employees, how to gain trust and improve staff morale, and how to improve communications with customers and employees.
Other SMART seminars are SMART Estimating, SMART Cycle Time, and SMART Money-Millennium Edition. All SMART seminars are aimed at collision center owners, general managers, assistant managers, production managers and human resource managers, and jobber owners and managers.
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