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Letter to the Editor
Thursday November 20
DuPont and ACE Form BodyShopNet
ACE, the originator of autobody desk reviews, has teamed with DuPont Performance Coatings to form BodyShopNet. The nationwide group of DuPont Performance Alliance shops will form the network, and ACE will audit and settle every estimate referred by its customers through www.ace-it.com.The web-based system contains a shop locator that member adjusters use to refer claimants to the closest shops. Unlike many shop consolidation networks, there are no charges to the shops for referrals, minimizing insurer payout and shop overhead. Every repair receives a limited written lifetime warranty good at any Performance Alliance shop nationwide, and customer satisfaction indexing is performed on all repairs by Committed to Quality, a third-party provider.
“This arrangement allows smaller regional insurers without the volume leverage of larger companies to rally behind the ACE/DuPont banner,” said John A. Gizzio, Jr., president and CEO of ACE in West Chester, Pa. “It also adds prestige to smaller insurers to have access to a DRP that issues lifetime written warranties. Confidence in the DuPont name will establish a comfort zone for claims handlers entrusting their claimants to the network.” Said Tim Dawe, industry relations manager for DuPont Performance Coatings, “We’re pleased to work with ACE to form BodyShopNet, which will provide ACE customers with a link to our top collision repair facilities in the country."
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