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Letter to the Editor
Friday April 2
ADP Claims Services Group and eAutoclaims Announce Joint Marketing Agreement
eAutoclaims, a provider of claims management services, and ADP Claims Services Group, a provider of integrated business solutions for the property and casualty, collision repair, and automotive recycling industries, have announced an agreement offering insurance carriers a new service to more efficiently and effectively administer their managed repair programs.Under the terms of the agreement ADP will offer a new solution, ADP Managed Repair Service, powered by eAutoclaims. It will differ from other managed repair solutions in the industry. This service will allow insurance companies to benefit from web-enabled, streamlined, electronic assignments and dispatch within a fully managed repair network of more than 2,600 qualified collision repair shops and independent appraisers. Such electronic assignment and claims handling can eliminate the time-consuming traditional claim process of phone calls, faxes and emails.
Insurance companies stand to benefit from estimate review services to ensure adherence to industry guidelines. They will also benefit from services that track and coordinate other aspects of the claims process at a lower cost, while helping to manage the overall repair quality.
"ADP Managed Repair Service is another example of our commitment to providing clients with value added, end-to-end claims management solutions," said Jose Rivero, ADP Claims Services Group senior vice president. "Our arrangement with eAutoclaims, and their leading service, allows us to expand the depth and breadth of ADP's services for insurance managed repair programs. ADP Managed Repair Service will streamline an insurance company's claims processes, lower administrative expenses and help increase overall client satisfaction."
"With ADP's strength and industry leadership, eAutoclaims can expand its presence and provide more insurance companies with the management service efficiencies and repair network savings they need," said Eric Seidel, eAutoclaims chief executive officer. "The eAutoclaims national contracted repair network is made up of some of the finest repair facilities in the nation. This partnership means more contracted repairs through the ADP Managed Repair Service for those partner shops."
The agreement contemplates that certain ADP-directed enhancements will be made to the current service offerings of eAutoclaims, and is terminable by ADP if certain conditions are not satisfied within 45 days after its effective date and thereafter.
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