Your Source for Up-To-Date News and Research on the Collision Repair Industry 

 

click here to subscribe to the FREE INSIGHT Editor's Desk News Alert Email

SUBSCRIBERS-ONLY
Today's News
INSIGHT This Month
INSIGHT Archives
Survey Center
Letter to the Editor

Business Tools
Subscription Information
CSI Reporting
Financial Analysis
IRS Audit Guide

Management/
Technical Info
Market Watch Rates
INSIGHT Inside this month's issue...

Feedback
Letter to the Editor

Ohio Casualty Group Selects LYNX Services to Manage DRP Repairs, Desk Audits and Car Rentals

LYNX Services began facilitating Ohio Casualty's APD claim repairs in late 2003 for the Lexington, Ky., and Raleigh, N.C., regions, and in early 2004 for the Denver, Lombard, Ill., and Voorhees, N.J., regions. Due to continued success in these regions, on June 1, Ohio Casualty awarded LYNX its largest region, Cincinnati, adopting LYNX as its countrywide provider for these services.

"Our relationship with Ohio Casualty represents the commitment of both companies to provide the highest levels of customer service and consumer choice," said Bill Towler, assistant vice president of LYNX Services. "LYNX Services uses the latest Internet tools and the repair expertise of PPG Industries to fulfill that commitment."

LYNX Services connects Ohio Casualty adjusters and customers with a national selection of qualified repair shops via a Web-based portal, allowing for easy dispatch and retrieval of repair estimates and images, Towler said. The repair facilities can use the estimating system of their choice. This makes it easier for the facilities to do business with LYNX Services and supports Ohio Casualty Group's ease-of-doing-business strategy for its agents and policyholders. Customer surveys have been favorable.

"By teaming with LYNX Services for all our DRP repair management, Ohio Casualty can now offer our policyholders the best claims experience and a broader choice of quality LYNXSelect repair providers," said Phil Horst, home office auto physical damage claims manager of Ohio Casualty. "We anticipate financial improvements as a direct result of the managed repairs by LYNX Services."

The LYNX Services relationship with Ohio Casualty started in January 2002, when LYNX Services was awarded countrywide auto glass claims management in all six of the group's claims regions.

Ohio Casualty Group (OCG), headquartered in Fairfield, Ohio, is ranked 45th among U.S. property/casualty insurance groups, based on net premiums written (Best's Review, July 2003). The group's original operating company, The Ohio Casualty Insurance Company, was founded in 1919 and is licensed in 49 states. The group's member companies write auto, home and business insurance through the independent agency system.

©2004 Collision Repair Industry INSIGHT
All Rights Reserved

FEATURED
LINKS:

INSIGHT Supports the NABC!
Do You?