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Wednesday October 13

North American Risk Services Chooses ADP Solution to Administer Managed Repair Programs

ADP Claims Services Group, a provider of integrated business solutions for the property and casualty, collision repair, and automotive recycling industries, has announced that North American Risk Services will use ADP Managed Repair Solution, powered by eAutoclaims, to administer new and existing managed repair programs, streamline appraisal assignments and accelerate the claims process.

"We are always looking for ways to improve our adjusters' efficiency while controlling our loss costs," said Jaime Bernardo, claims team leader at North American Risk Services. The third-party administrator is using the solution for claims in the five boroughs of New York City. "We plan to use ADP Managed Repair Solution as a solution for our personal lines auto physical damage needs."

ADP Managed Repair Solution offers insurance companies a turnkey managed repair network with more than 2,600 collision repair facilities and a national network of independent appraisal resources. The contracted vendor network is managed by eAutoclaims. The solution provides insurance companies with web-enabled, streamlined, electronic assignments and dispatch within a fully managed repair network. Electronic assignment and claims processing eliminates the time-consuming traditional claim process of phone calls, faxes and emails.

"There are many benefits to the ADP Managed Repair Solution but the efficiencies it brings through automation, expense control and reduced cycle time are crucial. We've reduced expense cost by about 50 percent per estimate during our pilot period," Bernardo said. "My adjusters really enjoy the ease of the web-based fully automated process from the assignment to completion."

North American Risk Services will benefit from audit services to ensure adherence to their repair guidelines. They will also benefit from services that track and coordinate other aspects of the claims process at a lower cost, while helping to manage the overall repair quality.

"ADP Managed Repair Solution streamlines our insurance clients' claims processes, lowers administrative expenses and helps to increase overall client satisfaction," said Jose Rivero, ADP Claims Services Group senior vice president. "ADP Managed Repair Solution is another example of our commitment to providing clients with value-added, end-to-end claims management solutions."

ADP Managed Repair Solution is powered by eAutoclaims, a claims service provider of the turnkey managed repair network.

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