Wednesday October 13
Cars Collision Centers to Use ADP's Shoplink and Claims Management ApplicationsADP Claims Services Group, a provider of integrated business solutions for the property and casualty, collision repair, and automotive recycling industries, has announced that Cars Collision Centers will use ADP's estimating system and claims management applications in its 30 shops to manage assignments for insurance companies.
Cars Collision Center will use Shoplink, ADP's computerized estimating system; ADP Dispatch, a web-based claims management application that streamlines scheduling of appraisal resources on claims; and ADP Claims Manager, a web-based claims management application that improves productivity through real-time centralized access to electronic claim data.
"Our customer care center has become the heartbeat of our organization. We developed it to manage direct-repair program business. One of our primary insurance companies introduced us to ADP and we realized we could optimize performance and maximize management information value by using Shoplink and web-based applications together for all of our insurance business," said Shelly Bernhard, call center manager. "We told ADP about our call center requirements and ADP made some changes quickly to answer our needs. That is excellent service and support."
The Cars Collision Centers' customer care center is central to the collision group's success. It has evolved over the past two years and was developed with insurance direct repair programs in mind. The customer care center is able to accept orders directly from insurance companies and assign them to shops that can readily accept the work based on their schedule.
"Cars Collision Centers runs a state-of-the-art call center and ADP is excited to bring increased efficiency and effectiveness to the insurance business relationships," said John Kotsopoulos, ADP vice president sales, collision repair services North America. "With Shoplink and ADP's web-based claims management applications, Cars Collision adds tools to the service required to win and maintain important direct-repair program claims."
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