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Letter to the Editor
Wednesday October 20
PPG Launches Performance Power Technology During Refinish 2004 Performance Summit
During its 2004 Performance Summit PPG introduced Performance Power(TM), a new business solution that provides CertifiedFirst Network members and other select PPG collision repair centers with a combination of technology, tools and training for optimizing their operations. The comprehensive program consists of three main components:- A web-based, proprietary technology solution that measures individual shop and overall network repair performance;
- Benchmark reports that compare individual shop performance to industry averages; and
- Management tools and training that can be customized to target specific opportunities for improvement.
“At PPG, we constantly strive to arm our CertifiedFirst Network shops and other top quality PPG collision repair centers with the technology tools to drive process efficiencies and grow their business,” said Jeff Blum, director, Automotive Aftermarket Alliances, PPG Industries. “An old adage states that knowledge is power, and that’s certainly true with Performance Power. It is our latest initiative designed to help select shops optimize their operations, enhance their repair performance and expand their business.”
At the heart of Performance Power is a technology solution that gives shops the ability to easily access, analyze and leverage the data in existing estimating and management systems.
“The ability to utilize this information in a meaningful way creates opportunities for continuous improvement. This translates into satisfied customers, which in turn translates into business growth,” explained Blum.
Performance Power’s advanced technology automatically moves data from a shop’s estimating and management systems into a central data warehouse, which allows the shop to effectively analyze performance data. The shop management tool is completely web-based, making it suitable for one location or for integrating data from multiple locations, without specialized hardware.
Shops without an existing management system are also able to benefit from Performance Power, because the technology provides day-to-day abbreviated management system capabilities, including resources to:
- Measure performance by location, estimator and insurer
- Track performance against insurance company key performance indicators and market that information
- Access cycle-time and job status reports
- Access customer contact information to initiate direct marketing initiatives and customer relationship-building activities
- Allow customer service representatives to follow up on un-booked jobs
- Automatically update vehicle repair status online, eliminating re-keying of data and reducing time-consuming phone calls.
According to Blum, another Performance Power benefit is PPG’s ability to provide insurers with aggregate network performance reports.
“These reports will demonstrate the network’s overall performance against the top key performance indicators valued by insurers, and will also support compliance to insurers’ DRP programs by helping shops understand their strengths as well as opportunities for improvement,” explained Blum. “This proactive approach to performance management is one more illustration of the multiple ways in which Performance Power can benefit both shops and insurers.”
PPG's CertifiedFirst Network is comprised of over 1,600 quality-rated dealership and independently-owned auto body repair centers.
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