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Letter to the Editor

ADP Claims Services Group Adds Estimate Check and Shop Reports to Shoplink

ADP Shop Reports provides collision repair facilities with the same business information insurance companies use to review their repair facility partners. ADP Estimate Check can be used to audit estimates written by the collision repair facility to ensure compliance with individual direct repair program (DRP) guidelines and to create reminders for collision repair facility staff based on the facility's own guidelines. ADP Estimate Check performs this audit automatically on all estimates generated by ADP's computerized estimating systems, Shoplink or ADP Estimating, as well as other companies' estimating systems before the estimate is uploaded to an insurance carrier.

With ADP Shop Reports, collision repair facilities can monitor and improve their performance against individual direct repair program (DRP) guidelines. The reports show how the repair facility is meeting insurance company guidelines, such as alternative parts usage. It also provides aggregated data for other shops in the area so that shops can compare how they are doing against the competition in their local area.

Collision repair facilities can also use ADP Shop Reports to focus shop estimators where they need to improve. These reports enable collision repair facilities to document their performance and potentially earn more DRP business by sharing performance reports with insurance company partners.

While ADP Shop Reports provides important management information on overall shop performance, ADP Estimate Check lets users review, assess, and report any variations from insurance partner guidelines on individual estimates and address issues on the spot before the estimate is uploaded to an insurance carrier. ADP Estimate Check potentially reduces cycle time by reducing the number of guideline-driven supplements. For instance, if an estimate is written with a higher percentage of OEM parts than recommended in the direct repair program guidelines, ADP Estimate Check can be set up to catch this oversight before the estimate is sent to the insurance company. With ADP Estimate Check, collision repair facilities can set up profiles for each insurance company relationship as well as the collision repair facility's own profile.

ADP Estimate Check can also remind estimators to include additional, shop-defined work items and write cleaner estimates. For instance, DRP guidelines may not include the cost of hazardous waste disposal; ADP Estimate Check can help ensure that estimators remember to include these types of repair costs that are often overlooked.

With the introduction of ADP Shop Reports and ADP Estimate Check, collision repair facilities now have access to management information and tools that their insurance partners use. The aim of these new products is to help collision repair facilities reduce supplements, improve cycle time, and proactively manage their direct repair program business.

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