logo_sm.gif (4042 bytes)
Your Source for Up-To-Date News and Research on the Collision Repair Industry 

 
Subscribe to INSIGHT Editor's Desk News Alerts
click here to subscribe to the FREE INSIGHT Editor's Desk News Alert Email


lftspace.GIF (57 bytes)
SUBSCRIBERS-ONLY
Today's News
INSIGHT This Month
INSIGHT Archives
Survey Center
Letter to the Editor
Business Tools
Subscription Information
CSI Reporting
Financial Analysis
IRS Audit Guide
Management/
Technical Info

Market Watch Rates
INSIGHT Inside this month's issue...
Feedback
Letter to the Editor
cntspace.GIF (53 bytes)
Wednesday November 10

First Annual PPG Refinish 2004 CertifiedFirst Network Conference a Success in Canada

The CertifiedFirst(TM) Network and MVP Services, two industry programs sponsored by PPG automotive refinish, recently joined forces to host the first annual PPG Refinish 2004 CertifiedFirst Network Conference in Canada.

Held Sept. 24 – 26 at the Westin Calgary, the Conference brought together the expertise of collision repair industry leaders from both organizations to provide best practices in areas critical to overall business performance. Approximately 100 people attended the three-day event, which included training on insurance, technology, marketing, business development and management.

“CertifiedFirst Network and MVP Congress participants are dedicated to achieving high standards of quality and professionalism. Not content to rest on their laurels, their attendance at the conference demonstrates an ongoing commitment to excellence,” said Keith Burns, manager, CertifiedFirst Network.

Throughout the conference, PPG blended the best of its customer support programs to offer dealership and independent collision centers ready-to-implement marketing and training programs and business-building tools to boost insurance referrals and repeat customers.

“The information and tools provided at the conference will help participants differentiate themselves in a competitive marketplace,” said Burns.

One of the highlights of the event was the recognition of several shops for their outstanding performance. A merit award was presented to three shops for achieving the Highest Customer Service Index: Garland Auto Body, Ltd., St. John’s, NF; Dodge City Collision Centre, Saskatoon, SK; and Douglas Ford Lincoln, Barrie, ON.

In addition, four shops were singled out for Most Improved Gross Profit Per Employee Clock Hour. Winning this award were: Imperial Woodbine, Markham, ON; Cascade Collision, Hinton, AB; Windsor Body Works, Windsor, ON; and Alaska Hi-Way, Fort St. John, BC.

Richard Marsh from Windsor Body Works also received a recognition award for his exceptional contribution and continued support of the CertifiedFirst Network.

©2004 Collision Repair Industry INSIGHT
All Rights Reserved

FEATURED
LINKS:

PPG Automotive Refinish

Akzo Nobel

Sherwin-Williams Automotive Finishes

DuPont Automotive Refinish

Spies-Hecker Automotive Refinish

National Auto Body Council
INSIGHT Supports the NABC!
Do You?