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Letter to the Editor
Tuesday January 25
ASA Adds Its Name to SCRS Two-Way Communication Petition
The Automotive Service Association (ASA), the largest national trade organization representing both the collision repair and automotive service industries, has stepped forward to endorse the Society of Collision Repair Specialists’ (SCRS) petition in support of two-way communication between like estimating systems. The participation of ASA means that the three largest national collision repair associations in the U.S. (the Alliance of Automotive Service Providers is the other) have joined forces to drive a more open approach to the electronic transmission of estimate-related information.The SCRS petition was initially drawn up and circulated at NACE 2004, and rapidly gained momentum throughout the industry. SCRS is asking the information providers to offer the ability to send and receive assignment information, estimates, supplements or attachment(s) between one or more service providers (repairer, insurer, appraiser, etc.) that have the same estimating software. The requested functionality is to be provided regardless of whether a DRP relationship exists between the companies wishing to communicate.
“Two-way communication is far overdue in our industry,” said Darrell Amberson, AAM, Collision Division Director for ASA. “Insurance companies continue to look for efficiencies and cost containment and too often shop efficiency is secondary. It must be recognized that improving shop efficiency is a benefit for all, including the mutual customer.”
SCRS shares similar feelings about the fundamental necessity of two-way communication to facilitate the industry’s daily business of serving the customer.
“The unprecedented industry-wide cooperation on this issue speaks volumes about its critical importance to everyone,” commented Lou DiLisio, SCRS Chairman. “We hope that this unprecedented unified effort will effect positive change in the very near future.”
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