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Letter to the Editor
Tuesday February 1
Mitchell Adds Electronic Journal Messaging and Vehicle Status Updates to UltraMate Premier Suite Solution
Mitchell International, Inc. has announced the addition of two new features to its award-winning UltraMate(R) Premier Suite collision estimating and claims workflow solution. The new functionalities, Electronic Journal Messaging and Vehicle Status Updating, enhance users' ability to annotate claim files and communicate important information about the progress of repairs to all parties involved in a claim.These additions supplement Premier Suite's advanced claims organization features such as integrated imaging, single-click communications, and wireless workflow capabilities. Mitchell International is fully committed to continued integration. These additions aim to enable insurers and collision repairer facilities to provide their customers and partners with a superior level of service, seamlessly, from within a single application.
Two-Way Electronic Messaging facilitates communication between business partners by enabling claim-specific notes and partner communication to be organized in relation to the claims to which they refer and shared electronically. The ability to reference the particular history of a claim enhances job-tracking and eliminates miscommunication, potentially short-circuiting costly interruptions and delays.
Vehicle Status Updates enable collision repair facilities to automatically update business partners on the progress of a vehicle, minimizing interruptions so the shop can focus on completing repairs. Electronically upload changes to the vehicle status within the Premier Suite application to update partners and keep records of the repair progress and history.
"Mitchell has always been a leader in delivering the tools that estimators and shop managers need to do their jobs efficiently and effectively," said Marc Brungger, Vice President - Collision Sales. "Our customers have grown more sophisticated over the years, and so have we. UltraMate Premier Suite is the industry's most sophisticated, most fully integrated appraisal and claims workflow solution... combining all the estimating and shop management features repairers and estimators need into a single, powerful application."
Mitchell intends to continue to integrate various critical functionalities into its core estimating solution.
Mitchell International facilitates millions of electronic transactions between more than 16,000 business partners each month.
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