Wednesday April 13
ADP Dealer Services Receives SSPA STAR Award for Best Practices in Support TechnologyAnnually recognizing the Best Practices of select technology companies across all industries that result in the highest level of customer satisfaction, the Service & Support Professionals Association (SSPA) recently presented ADP Dealer Services with its prestigious STAR Award for Best Practices in Support Technology.
The SSPA, the leading industry association for IT support professionals, announced ADP's award at the SSPA annual conference in San Diego on March 21, 2005. Best Practice Award winners are those companies that consistently deliver on the promise of exceptional customer support. ADP was the only dealer management service (DMS) provider selected for an SSPA STAR Award.
"ADP Dealer Services won our SSPA STAR Award for Best Practices in Support Technology as they demonstrated a superior implementation of support technology," said Bill Rose, SSPA, founder/executive director. "The deployment of their support technology enabled them to deliver better support to their customers as well as integrate their technology with other parts of their organization for the benefit of all."
"Our goal is to provide service excellence by optimizing support technology and providing support tools for our customers," said Jim Foote, ADP's senior director of client relations. "This award is a powerful testament of ADP's commitment to Best Practices in support technology, and also reflects the talent, expertise and commitment of our entire global support organization for customer service excellence."
Bill Heffern, ADP's vice president of division client relations, agreed. "ADP Dealer Services is extremely honored and proud to have earned SSPA's STAR Award for Best Practices in Support Technology. By implementing world class technology, ADP applies innovative solutions to solving complex business problems in the automotive and truck market. We deliver unsurpassed service and support to our customers."
Heffern added that ADP is committed to investing in support services and technology that provide value for its customers, such as ADP's suite of smart support solutions. "After integrating SupportSoft's service automation technology into our smart support solutions, we are now able to prevent support calls before they occur and provide automated support resolution before the customer is even aware there is a problem. Customer satisfaction is our number one priority and it is what drives our business."
ADP Dealer Services provides integrated computing solutions to 19,500 auto, truck, motorcycle, marine, and recreational vehicle dealers throughout the United States, Canada, and Europe. ADP Dealer Services is the third largest business unit of Automatic Data Processing, Inc.
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