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Letter to the Editor

CCC Partners with Coordinated Claim Services for Mobile Electronic Systems Replacement

CCC, a subsidiary of CCC Information Services Group Inc., is a leading supplier of information technology software and services to the auto-claims and collision-repair industries. CCS has more than 12 years experience processing mobile electronic replacement-related claims exclusively for the insurance industry.

CCC's customers can send mobile electronic system claims to CCS via CCC Autoverse(R) Claim Management - CCC's centralized web solution designed to dispatch, receive, review, and conclude the process of a claim. With CCC Autoverse Claim Management, users can access an electronic file folder giving them a common area in which they can enter, retrieve, and augment pertinent information relating to the claim.

Following receipt of the claim, CCS immediately contacts the insured to verify the correct make and model of the equipment. A member of the CCS team - all claim specialists who are industry-certified mobile product specialists and installers - determines the comparable replacement equipment using a proprietary database of mobile electronics equipment, developed over the course of a decade. CCS has access to virtually every type and brand of mobile electronics - including car stereos and accessories as well as multi-media video and navigational systems. Once the replacement equipment is determined, CCS provides convenient installation options through a nationwide network of more than 4,000 installation facilities.

"For CCC, it is of paramount importance for us to provide solutions that address new and growing areas within the automotive claims industry," said Carole Comstock, CCC vice president of product management and marketing. "The relationship with CCS is consistent with CCC's strategy of providing our customers with access to value-added applications and services. Combining the strengths of CCC's relationships in the automotive claims industry with the expertise of CCS strikes to the core of that concept."

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